INC-2026-03-16: Strongline Gateway VLAN Assignment
Incident Summary
INC Number |
INC-2026-03-16-001 |
Severity |
Medium (user-reported, 8 devices) |
Status |
Open |
Reported |
2026-03-16 |
Reporter |
Arin Khachikyan (Network Engineer) |
Assigned |
David Rukiza, Ntashamaje (Security Analyst) |
Related TAC |
Problem Statement
8 Strongline gateway devices are assigned to an incorrect ISE identity group, resulting in incorrect VLAN assignment. These devices should be in a designated identity group that maps to the correct network VLAN.
Background
-
Previous remediation used Cisco ISE CSV import to move devices to the correct identity group
-
8 devices remain in the wrong identity group
-
Impact: Devices receiving incorrect network access (wrong VLAN)
Stakeholders
| Name | Role | Interest |
|---|---|---|
Arin Khachikyan |
Network Engineer |
Opened incident, requires resolution |
David Rukiza |
verify title |
Assigned for remediation |
Ntashamaje |
Security Analyst (InfoSec team) |
Assigned for remediation |
Communication Log
| Date | Who | Notes |
|---|---|---|
2026-03-16 |
Arin Khachikyan |
Reported 8 Strongline gateways in wrong identity group |
2026-03-16 |
David Rukiza |
Assigned for remediation |
2026-03-16 |
Ntashamaje |
Assigned for remediation (InfoSec support) |